Refund policy

Free cancellation policy up to 24h before activity. If guests want to cancel, please contact us on info@rocktours.eu at least 24h before activity starts to receive a full refund. 

According to the article 6. item 3. of the Law on Provision of Services in Tourism (“Narodne novine” nr., 130/17) we inform customers that complaints about the quality of our services can be submitted in writing form to the address:

Rock Tours d.o.o. travel agency
Lojenov prilaz 8
10 000 Zagreb

or to the e-mail address: info@rocktours.eu

The answer to Your complaint will be provided in written form no later than 15 days after the receipt of the complaint.

Customer:

Name and surname: ___________________
Response delivery address: ___________________